Sales & Business Development
Seamlessly integrate all sales entities like employees, channels, leads, existing customers, products and locations. Maximize the sales leads funnel and conversion through sales work management, sales activity report, sales planning, field trip-tour planning, geo-location GPS tracking and enterprise mobility for sales person on the move.
Capture and track customer service requests, Complaints or Queries to their closure. Manage enterprise-wide servicing for Customers, Channels, employees and Channels. Custom-configure processes to handle different types of servicing needs . Ensure status alerts to customers and closely monitor servicing performance.
Maximize customer value through strong Customer Relationship, retention and satisfaction. Do targeted customer profiling to set-up customer contact activity norms. Capture daily customer contact & ground-intelligence on cross-sell, up-sell, service issues, future needs, special campaign-driven offerings and relationship activities.
Expand your 3rd party channel network. Manage entire channel appointment life cycle from partner evaluation, contracting up-to setting-up with stock, and service equipment. Undertake Channel partner relationship through tracking channel issues, employee recruitment, servicing, compensation, local events, displays and Channel training.
Intelligently Capture and assign collectibles to agents. Manage collections through employees, Tele-callers and 3rd parties. Get real-time view on collections activities and their outcomes. Adopt best-practices like field staff geo-location tracking, Trip Planning, Promise to pay management and Days Past Due bucket
Knowledge & Learning
Get world-class employee training and development platform with best-of-breed features like structured and unstructured content, access-security controls, search-navigation and targeted publishing. Create and assign learning modules, conduct on-line quizzes and publish knowledge and learning effectiveness reports.