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Data Quality Business Case
I work in a large organization, and during one of the discussions, the CIO stated that we have an excellent level of data quality. This is because in last five years we had very few cases of customer complaints wrong billing statements to our customers. I
Typically large organizations have fairly decent level of transaction processing data, which is linked to the customer and financial transaction level. However the moment we go beyond it, data quality issues start cropping-up. Whether it's the customer data (like age, marital status.), reconciliation between the business transaction and the financial transaction, past due collections data, GL data etc. All the large companies have departments like reconciliations to handle these kinds of issues.