Health Care CRM Hospital

Health-Care CRM

World-class CRM platform for Hospitals, Nursing Homes, Specialty Centers, Ambulance and Diagnostics. Custom-configure sales, service and customer relationship for highly unique health-care sector. Manage diverse channels and segments like Corporates, Individuals, Doctors and allied health providers. 
                Health-Care CRM
Health-Care Sales

Health-Care Sales- Leads Funnel Management

Health-Care providers like Hospitals, Nursing homes, specialty centers and ambulance services can capture sales leads from field sales, patient references, allied health services, web enquiries, walk-in patients and events (like free health camps). You can maintain a detailed profiling of leads in terms of treatments & procedures. If direct solicitation is not permitted you can also configure CRM4Sure for a Knowledge-drive promotional activities and event management as well.

Health-Care Customer Service

Health-Care Customer Service

CRM4Sure Health-Care customer service can be closely integrated with health care back-bone operations system, which has the details of the treatments, doctor details and reports. You can establish separate work-flow for different kinds of service requests, so that a customer is able to be provided with a high-comfort experience in a situation of medical adversity. Timely notifications, internal alerts on aged customer service requests, tracking TAT for fulfillment, service reporting & analysis to review the systemic issues and many other standard features are available for world-class service delivery.

Health-Care Channel Management

Health-Care Channel Development and Management

Health-Care Channel Partners deploy many methods like patient references, information sharing, events for continuous learning, health-camps, web promotion and other methods to will bring you the customers and business. Therefore identifying the right channels (allied health services entities, doctors, pharmacies, ambulance services..) and developing them over time requires a company specific methods which can be mostly custom configured in CRM4SURE. 

Health-Care Customer Relationship

Health-Care Customer Relationship and Satisfaction

As a health-care organization, you can maintain a contact with your patients through targeted campaigns on information sharing and preventive health maintenance. A health-care organization would like to have maximum house-holding of a customer (patient and his family) through development of trust and capabilities. Grouping the existing customers based on affinity, campaigns in terms of sharing of information on capabilities, organizing wellness seminars, and free post treatment health-checks etc..are a wide variety of activities you can manage through Customer Relationship module in CRM4Sure.