Health-Care Sales- Leads Funnel Management
Health-Care providers like Hospitals, Nursing homes, specialty centers and ambulance services can capture sales leads from field sales, patient references, allied health services, web enquiries, walk-in
patients and events (like free health camps). You
can maintain a detailed profiling of leads in terms of treatments & procedures. If direct solicitation is not permitted you can also configure CRM4Sure for a Knowledge-drive promotional activities and event management as well.
Health-Care Customer Service
customer service can be closely integrated with health
care back-bone operations system, which has the details of the treatments, doctor details
and reports. You can establish separate work-flow
for different kinds of service requests, so that a customer is able to be
provided with a high-comfort experience in a situation of medical adversity. Timely notifications, internal alerts on aged customer service requests, tracking TAT for fulfillment, service reporting & analysis to review the systemic issues and many other standard
features are available for world-class service delivery.
Health-Care Channel Development and Management
Health-Care Channel Partners deploy many methods like patient references, information
sharing, events for continuous learning, health-camps, web promotion and other
methods to will bring you the customers and business. Therefore identifying
the right channels (allied health services entities, doctors, pharmacies,
ambulance services..) and developing them over time requires a company specific
methods which can be mostly custom configured in CRM4SURE.
Health-Care Customer Relationship and Satisfaction
a health-care organization, you can maintain a contact with your patients
through targeted campaigns on information sharing and preventive health
maintenance. A health-care organization would like to have maximum
house-holding of a customer (patient and his family) through development of
trust and capabilities. Grouping the existing customers based on affinity, campaigns
in terms of sharing of information on capabilities, organizing wellness
seminars, and free post treatment health-checks etc..are a wide variety of
activities you can manage through Customer Relationship module in CRM4Sure.