Enterprise IT-Technology Help-Desk

Enterprise IT-Technology Help-Desk

Install enterprise-wide IT help-desk for all IT related services, including office productivity tools, enterprise systems, networking & communication, hard-ware & desktops and enterprise social media. Address IT issues, service requests, user administration, system implementation & support and vendor related issue.

                        Enterprise IT-Technology Help-Desk

Service Wide-Range of IT-users

         Senior and Executive Management

         Shop-Floor Workers and Staff

         Sales Personnel

         Servicing Agents

         Channel-Network Partners directly logging into your front-end systems

Manage all IT Help-desk and Servicing Needs

         MS-office and other employee desk-top use applications

         Data-network & Communication including Email

         Telephony including EPABX

         Enterprise Social Media tools

         Virus and Malware issues

         Hard-Ware Support

         User & Password Administration management

         IT Vendor Related issues

         New System implementation issues

         Issuance of new desk-tops/laptops

         Company mobile management

Effective Management of IT Help-Desk

         Issuance of Help-Desk reference no. for each request

         Ability to upload and link to the various documentation needed for version control

         Ability to keep employees & users well informed of the status of the request