World-Class CRM Sales Software to integrate all sales entities like employees, channels, leads, existing customers, products and locations. Maximize the sales leads funnel and conversion through sales work management, sales activity report, sales planning, field trip-tour planning, geo-location GPS tracking and enterprise mobility for sales person on the move.
Leads Conversion Ratio
Use our CRM Software Solutions to maximize customer value through strong Customer Relationship, retention and satisfaction. Do targeted customer profiling to set-up customer contact activity norms. Capture daily customer contact & ground-intelligence on cross-sell, up-sell, service issues, future needs, special campaign-driven offerings and relationship activities.
Customer Cross-Sell Up-Sell
Capture and track customer service requests, Complaints or Queries to their closure. Manage enterprise-wide servicing for Customers, Channels, employees and Channels. Custom-configure processes to handle different types of servicing needs . Ensure status alerts to customers and closely monitor servicing performance.
Service SLA Compliance
SR Closure Quality
SR Closure Speed
Intelligently Capture and assign collectibles to agents. Manage collections through employees, Tele-callers and 3rd parties. Get real-time view on collections activities and their outcomes. Adopt best-practices like field staff geo-location tracking, Trip Planning, Promise to pay management and Days Past Due bucket tracking.
Reduction in Bad-Debts
Reduction in Past Dues
Expand your 3rd party channel network. Manage entire channel appointment life cycle from partner evaluation, contracting up-to setting-up with stock, and service equipment. Undertake Channel partner relationship through tracking channel issues, employee recruitment, servicing, compensation, local events, displays and Channel training.
Network Expansion Speed
Get world-class employee training and development platform with best-of-breed features like structured and unstructured content, access-security controls, search-navigation and targeted publishing. Create and assign learning modules, conduct on-line quizzes and publish knowledge and learning effectiveness reports.
Ensure Pro-Active Renewals with Payment reminders before due dates. Do Smart allocations to employees based on the size and risk of Renewals. Maintain Renewal Intensity with Daily Activity Records, Tasks, Scheduler, organizer and Trip-Planner. Send periodic maintenance and Service reminders to customers. Re-instate lapsed contracts & policies through intense customer follow-ups
Acquire Talent, with well-managed Job Requistion, Candidate shortlisting and Evaluation process. Ensure excellent Employee Joining and On-Boarding Experience. Set-up Performance and Learning plans with effective appraisals and increments management
Maintain Item/SKU master for differrent product categories and attributes. Manage Re-order Levels and timely repenishments. Transact all inventory related activities in terms of dispatches, receipts, in-house issuance and deposits, ajustments and returns. Track inventory movements across stock-points. Maintain daily inventory ledger with closing balances of quantity and values.
Stock Accounting Accuracy
Stock Movement Efficiency
Manage Purchases from PO to final material receipt including goods return and quality check management. Manage Sales from initial quotation, Sales order to invoicing, dispatch note to customer delivery. Ensure complete integration with inventory management module with a single view of each item.