Knowledge, Content and Learning Management

Get world-class employee training and development platform with best-of-breed features like structured and unstructured content, access-security controls, search-navigation and targeted publishing. Create and assign learning modules, conduct on-line quizzes and publish knowledge and learning effectiveness reports.

Employee Development

Learning Efficiency

Employee Performance

Employee Satisfaction

CRM Knowledge Management

Structured Knowledge and Content Repository

Manage your structured content through four levels of Domain, Sections, Chapters and Topics. Assign any section, chapter or topic to any parent. Reorganize the assignment of topics to chapters and chapters to sections. Access any content with maximum two clicks through collapsible and extendible knowledge tree map.

Structured Knowledge Management


Unstructured Knowledge Channels

Unstructured Knowledge and Content

Set-up unlimited number of content channels, which can be linked to specific sections in structured knowledge. These channels are free listed content like FAQs, Tips & Tricks, Templates, Videos, Blogs. While Encyclopedia gives the concept, processes and practices with examples, unstructured content channels provide the details on how to apply the same in real-life situation.


Knowledge and Content Administration

Capture and manage a wide-range and high volume of content. Add HTML pages as well as file attachments of wide-ranging formats. Enable users to give feedback on the knowledge-pages which can be published to knowledge administrator. Have a single-point Administration Panel for Knowledge Management- Allows one to Add, Update, Delete, Preview and Publish Content. Assign each Section and linked Channels to specific employees or Employee Roles.

Knowledge Administration


Knowledge Search and Navigation

Knowledge-Information Search and Navigation

Access the relevant content on-the-fly through Local and Global Search on Keywords, Wild-Cards and custom defined tags. ‘Previous and Next’ links are there at all levels in Encyclopedia. An expandable knowledge map is provided to drill down to the lowest level of content. One can insert hyperlinks into the content. Pointers like ‘Relevant Links’- ‘HOT Pages’- ‘Most Popular’ and ‘Recently Added’ are some more methods to find your content.


Employee Training, Learning and Development

With CRM4Sure, you can create unlimited learning modules- by sequencing the content pages in knowledge management. You can create Quizzes, with formats like multiple-choice, multi-select and  Logical (true/False). There are dynamic quizzes via random selection of questions from a question bank. User Learning Report and history provides all the learning modules assigned to the user, learning modules completed, quiz score etc. User can also choose to re-learn a module.

Learning Management


Flexible Learning Modules

Flexible Learning Modules

Create unlimited learning modules- by sequencing the content pages in knowledge management. Enable breaks in the learning modules, and re-start from last point. Learn and re-learn modules. Assign learning modules to specific users or user-groups. Publish User Learning Report provides all the learning modules assigned to the user, learning modules completed, quiz score etc.