Context Sensitive Integrated Knowledge and Content Management
CRM4SURE has fully integrated world class
Knowledge-Management platform. It makes the employee learning highly content sensitive,
and when he needs it the most. It can significantly increase employee
effectiveness, with far less cost and effort of training. Based on the performance levels, tenure and other competencies of an employee, you can assign relevant content to him.
World-class knowledge and Content Repository Features
platform has world-class features like Encyclopedia (Sections-Chapters-Topics),
Knowledge Channels (Tips, FAQs, Templates, Videos…), Personalization (Home
Page, Content Priority, User-Based Assignment, Feedback on Content), Search
& Navigation (2-Click Drill-Down, Tag Based, Key-Word Based, Latest
Additions, Most Popular) and whole lot more.
Role Based Knowledge
CRM4SURE intelligently detects the need of any user on the
basis of function, role, level, tenure in the organization for etc e.g. if new
user logs in to the system identifies it as a new employee and shows him the
modules which are only relevant to him.
Knowledge management is a complete Knowledge tree which lets
the user drill down or drill aross any topic of his interest. It is also
completely flexible and configurable
from the front end. Administrator can assign Knowledge management modules on
the basis of user level, role, time duration etc. users can also partly learn
the module and restart their session from where they left.
Since the module recommendations are on the
basis of needs of the users. CRM4SURE can also help you analyze the impact on
the productivity of user after going through the modules.