Notifications and Alerts

Notifications and Alerts

Generate real-time CRM alerts and notifications for events for customers, vendors, employees, channels and other entities. For example service request status, order processing stage, welcome message, ageing leads, daily work management status, geo-location movement and performance dashboards. 

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Customer, Employee and Channel Communication-Alerts

CRM4SURE makes your life at work easy by creating alerts and notification for any predefined event. For example, Customer communication alerts, employee notifications and status update to channels. Periodic status mails can be configured for sending end of day performance reports. 

Trigger Based Alerts and Notifications

With CRM4SURE you can set up a triggered system notification for any event. You can configure the automated alerts to be sent within the organization or for dealing with external channels. e.g.  If a loan is sanctioned you can configure an sms or email to be sent to the customer as a status update.

Turnaround time (TAT) Based system Alerts and Escalations

With CRM4SURE you can also set-up triggers based on TAT. For example, you can configure what kind of escalation you want to make if any service request/ query/ complaint has crossed its standard response time. You can also set up what kind of alert and at what level depending upon the severity of an issue.