Capability perception vs. reality  

Capabilities Management-Overview

Performance without capabilities can best be described as steroidal. This chapter provides the context of why building capability is as critical as building performance. It dwells into the difference between capability & performance, core vs. non-core capability, mapping and tracking the capabilities.


Capability perception vs. reality


While the performance reporting is generally based on the numbers and there are fewer chances for people to have a widely different view on the business performance. Capability as a domain is more ambiguous, as there can be different views on the time & effort needed to build the capability, what that capability will achieve, what capability we currently have and what is the level of reliability by using manual work-arounds.