Service Adaptability  

Business Adaptation

This Chapter works on explaining with many examples on how various functions can adapt to the change so to ensure the Results Continuity. This includes financial adaptation, customer adaptation, process adaptation, service adaptation, sales adaption and product adaptation.


Service Adaptability


Customer servicing flexibility is mainly to do with the adding new skills needed to service new products, changing the service response time, turn-around time for spare-parts availability. At strategic level, one should be able to add or subtract to the service channels and locations.