Aligning process performance metrics and management  

Process Focus and Alignment

Process Focus is to ensure that processes which make most difference to companies priorities should be worked upon for excellence. A company's money making machine has interlinked business processes which should be the first priority for continuous improvement. Post-that, the additional processes linked to new strategic priorities. Every process does not need to achieve the highest level of quality, and every process does not need to be fully-automated.


Aligning process performance metrics and management


Process Performance metrics roll into business performance metrics. The metrics defined for a process, have to support the business priorities and goals.