Employee Grievance Secure Line  

HR Capabilities & Platforms

Just like any other function, making HR happen required key platforms like company intranet, collaboration, HR work-flow and other enablers


Employee Grievance Secure Line


Setting up of an employee grievance secure line can be crucial in ensuring that the company ombudsperson and the whistle-blowing programs are effective. In fact the objective of such a line goes beyond that as well. There are many matters which can be solved at the HR’s end it self.

This refers to a secure hotline which is setup as a listening post for the employees by the HR department. This is accessible using a short dialing code from any of the phone extensions in the company. This is set up to provide a medium for the employees to talk about any grievance that may be having regarding any issue. This also serves as channel where the employee can confidentially report any sort of violation or breach of company policies. The HR resource manning the hotline must be an experienced and mature individual who can handle the complexities of the issue online and can guide the employee to the right person/authority if so required. In other cases, he/she must have the experience, knowledge and capacity to handle the issue himself/herself. This provides a much needed avenue for the employees to talk about the issues they are facing or they have observed. It is a vital indirect support to the performance and continued execution momentum.