Employee help-desk is a dedicated channel for helping the employees out with their HR related queries and issues. These are crucial in medium to large organizations with elaborate and complex policies. Having an effective employee help-desk can pre-empt the seeding of rumors and discontentment as well.
An employee help-desk is a helpline set up by the HR department which aims at resolving queries and issues raised by the employee. The helpdesk can be approached either on mail or on a designated telephone number. Depending upon the volume, dedicated resources can be deployed by the HR department to man the help-desk. Employees can raise their questions regarding various policies of HR and seek advice on their individual situations. Operationally, having a help-desk serves a valuable purpose for the employees as they get help for their doubts and problems. Strategically, it helps build a greater buy-in for the HR function in the employee community. A help-desk also serves as on an important communication bridge between HR and employees helping the former get a feel of the pulse of the latter. Effective execution of the employee help desk supports an environment which is conducive for performance excellence.