Employee Listening Post
An employee listening post can do wonders to the perception that the employees hold of the organization. It also provides a crucial inroad into the underlying employee issues and acts as a lead provider in dispelling rumors spread through grapevine.
Employee Listening Post refers to a communication channel whereby any employee wanting to quickly report an incidence can do so. This is usually a secure hotline number which can be dialed using a short dialing code from any phone in any of the companyÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚Â¢s offices. Depending upon the size of the company or the nature of the work or the historic number of calls received a resource from the HR department can man this hotline and advise the employee. Once again, total confidentiality regarding the matter and about the complainant needs to be maintained in order to get a buy-in about this in the employee community. The resource manning the hotline needs to be an experienced and mature individual who can correctly guide the reporting employee about the matter or direct him/her to the Ombudsperson, Anti-Harassment Committee or the Whistle Blowing Committee or to another appropriate person/authority as required.