Capture Leads from Web, Tele-Marketing, walk-ins, inbound email. Closely Monitor leads funnel through Initial contact, test-drive, loan processing, final Booking and Payments. Track fulfilment of all activities including registration, insurance and grooming.
Employee Productivity & Effectiveness
Monitor Sales & Operations Employees’ Daily Activity, Plan Field Trips and Customer Contacts. Track Staff geo-location Real-time. Guide employees on follow-ups, pending tasks, appointments, travel schedules.
Loan Processing and Collections
Do systematic credit profiling, for a reliable loan sanction. Manage loan processing from Initial documentation & verification to post disbursal. Send reminders at EMI dates, and do Days Past Due Collections. Manage default with Asset Re-Possession and Disposal.
Customer Relationship Management
Get Single Customer View include sales & Service History. Do Targeted marketing campaigns, seasonal promotions and Life-Stage Selling. Ensure Regular Customer Contacts for latest updates, New Product Launches and sourcing references.
Vehicle Service Excellence
Register service bookings, send reminders, assign pick-up driver. Monitor stages of servicing from a job-card to serviced vehicle delivery. Get online status of all vehicles, bookings done, vehicles serviced and mechanic productivity. Notify customers on service status.
Service Centre Inventory
Manage the item master, re-order points, value & quantity adjustments, parts issuance and other aspects of spares parts inventory. Manage parts with different attributes, applicable for various models. Ensure optimum levels.